2.0
Feb 20, 2024
Former employee, more than 3 years
South Bend, IN
Recommend
CEO approval
Business outlook
Pros
Teams are very supportive because we’re in the trenches together. Client relationships are fantastic, if you’re allowed to have them and don’t have to work in the “pod” model. Flexible schedule to manage work/life balance. Unlimited PTO so you can take a break from the chaos.
Cons
Pay inequality across the Patient Experience department with no opportunities for growth or advancement in the role. Promotions and raises outside of the 2% annual don’t exist. Hybrid schedule forced on those who live within 45 miles of an office while others can continue to work remote *another inequity*. Leadership is constantly changing and making decisions without vetting the downstream impact on processes and the actual people doing the work for clients.