Run Far - Phone Representative Press Ganey Employee Review

1.0
Feb 23, 2015
Recommend
CEO approval
Business outlook

Pros

One great female supervisor. Two great female leads. Friendly phone reps.

Cons

Management is awful. Everyone acts oblivious to the fact that it needs to change. No one will say anything to anyone because they are all friends, and do not want to step on anyone's toes. There is no such thing as a professional environment here. I enjoyed my fellow co-workers but did not enjoy being talked down to by upper staff. The phone center consists of mostly female supervisors, leads, and of course the phone reps. There are only two male leads. One is brainless and the other painstakingly thorough in the most annoying way possible, as well as moody. IF YOU'RE A HOSPITAL CONSIDERING PRESS GANEY AS YOUR SURVEYOR FORGET IT. QUANTITY OVER QUALITY HERE, unless you don't care because well, they don't either.

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5.0
Dec 21, 2025
Recommend
CEO approval
Business outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

2.0
Feb 22, 2026
Recommend
CEO approval
Business outlook

Pros

If you want to get your hands dirty with healthcare policy or hospital system strategy, the Consulting and Advisory teams do some legitimately interesting work. The data access is also a massive plus—if you’re a Data Scientist, you won’t be hurting for data to work with.

Cons

Instability is the Norm: Constant, unexplained layoffs have created a pretty paranoid atmosphere. Management doesn’t handle change well, and people are always looking over their shoulders. Frankenstein Tech Stack: The company prefers buying new companies over fixing the ones they already own. This leaves you with a core product that's basically held together by duct tape and technical debt. Sales often sells a "dream" that the current tech just can't actually do. Broken Integration: There’s zero effort to actually merge the cultures or systems of the companies they buy. It’s just a revolving door of new names and fragmented processes. Management Deflection: When things go south, leadership tends to point fingers at junior staff or "reorganize" rather than taking any responsibility. The "Bonus" Trap: Don't count on your full package. Bonuses are rarely funded above 70% (it's often less), which effectively feels like a hidden pay cut.

7
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