Not Impressed - Account Manager Press Ganey Employee Review

I’m sorry to hear that Press Ganey wasn’t the right fit for you. We appreciate your review and wish you success with your next opportunity. I’d like to clarify a few points included in your review. For the past five years, Press Ganey has partnered with an outside organization to administer its annual online employee survey, collect the data and run reports. We are committed to listening to our employees in order to build on what is working well and make improvements in areas needed. While there are six demographic questions (e.g. office location, number of years with PG, etc.) on the survey, these questions are not required, so employees can choose not to answer them. Press Ganey employees do not see the raw data, and we are not able to drill down to an individual survey response. See the “Engagement” tab for details on our 2014 employee survey. Press Ganey is currently investing in its four primary South Bend office spaces in a variety of ways and by the spring of 2015, bathrooms will be enhanced, new break room facilities will be added and better lit work environments (with more natural light) will be available for employees. Over the past two years, the career path for Account Managers has grown substantially and today, Account Managers are able to work with varying sizes and geographically located health care providers across the country. In additional, the roles and responsibly of the position continue to be focused on the needs of our customers and require a full range of excellent skills, including project management, quality assurance, data analysis and strong communication. And I’m happy to report that we have promoted 12 individuals from the Account Management department within the past 12 months.