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Premium Retail Services

Part of Acosta Group

Engaged employer

Horrible place to sell phones - Wireless Sales Pro Premium Retail Services Employee Review

1.0
Sep 7, 2024
Recommend
CEO approval
Business outlook

Pros

Nothing good to say about this company.

Cons

Should have done more to research their sales pitch. Having sold phones in different environments including older verison of selling for Walmart. Premiums business model is the worst. They claim hour plus commission, that's crap. They say how easy it is to sell in store. That's crap. If you love those guys in the small kiosks hounding you at the mall. It's like that. They need to do better outside advertising that they sell phones. After 3 months selling before for walmart I never had to do over head announcements and averaged 10 a day. It was told to me you guys have been at certain location for a number of years and people still don't know you are their then it's your fault. I would see wireless sales plastered outside on the building. A few lawn signs. Even a table up front. Not scaring the living crap out of them while they are trying to shop. Also everything i learned how to do my job from the tutorials. Was disproven by my supervisor. My biggest grip about this place he would say stuff like don't sit down on the stools. When he sits down the first chance he gets and never gets up. When I told him twice I had back problems. He forgot that i told him that and yelled at me for sitting for 5 min every 30. All my supervisor did really know how to do is talk so loud it sounds like your yelling at me. Braiding me in the middle of the main isle for 30 minutes about I hadn't caught on. Even though after 4 work days I only worked 1 day and a half and only worked with him for max of 3 hours. I had such high hopes coming back to walmart but those dreams have officially died. Thanks Premium for killing my dreams.

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Premium Retail Services Response
1y
Thank you for sharing your feedback. We’re truly sorry to hear about your negative experience. We take your concerns seriously, particularly regarding the training, management, and the sales environment. We understand the importance of clear communication, proper training, and a supportive work environment for all of our employees. Please email us directly at reviews@premiumretail.com so we can look into this further and work to improve your experience. We appreciate you bringing these issues to our attention.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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