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Premium Retail Services

Part of Acosta Group

Engaged employer

Former Field Management - Anonymous employee Premium Retail Services Employee Review

3.0
Aug 26, 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Thought the folks in the field were super. The training provided was well-planned and complete. I did not feel micro-managed, and received reasonable compensation and recognition.

Cons

Upper management in the home office, while being sharp, seemed out-of-touch with the field. I didn't see an appreciation for the level of experience we all had. I also felt that the overall opinion was that everyone is completely expendable, from the reps to the managers. The lack of respect for the reps surprised me, there seemed to be the assumed distrust and many attempts to prove the reps were falsifying.

Explore other reviews about Premium Retail Services

5.0
Dec 15, 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility, environment, helpful leadership, part time

Cons

I can’t think of any cons

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Premium Retail Services Response
3mo
Thank you for the great review! We’re so glad to hear you enjoyed the flexibility, environment, and support from leadership. Creating a positive experience for our part-time team members is very important to us. We appreciate the time you spent with Premium and wish you all the best in your next chapter!
2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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