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Premium Retail Services

Part of Acosta Group

Engaged employer

An incredibly personable company that values employees and partners - LMS Administrator Premium Retail Services Employee Review

5.0
Jul 9, 2020
Recommend
CEO approval
Business outlook

Pros

Its incredible to feel appreciated by a company that cares for its employees and offering the best service for its partners/clients. The family aspect of Premium really shines through from the #PremiumCulture team to interactions with colleagues and upper management. PRS really does care about it's 'family' and its very wonderful to see.

Cons

Though an agency life does not give a guarantee in employment for long periods of time, PRS really does strive to offer new opportunities where possible to keep great team members within the organization. It has many clients/partners and would be great to enhance employees understanding and knowledge of all partners with an update to the internal learning portal that includes overviews of clients/partners. How employees can support them and if there are any opportunities for employee purchase programs that extend to PRS employees as well.

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Premium Retail Services Response
5y
Thank you for the review! Our Premium team members mean so much to us, which is why we'll do whatever it takes to support them. Additionally, our Culture Team works hard to ensure we stick to our core beliefs and keep employees engaged, so we’re glad you agree. We appreciate your continued dedication to Premium over the past 10+ years!

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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