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Premium Retail Services

Part of Acosta Group

Engaged employer

HORRIBLE COMPANY - Wireless Sales Specialist Premium Retail Services Employee Review

1.0
Sep 3, 2019
Recommend
CEO approval
Business outlook

Pros

The pay is not fine, but not worth it.

Cons

They do not care about their employees, they force customers to buy service and a phone, and add things to their account without letting them know, Management is horrible, They steal your commission check and do not pay you. You stand up all day and only get a 30 minute lunch. They will blow up your phone all day, even off the clock.

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Premium Retail Services Response
6y
Thank you for your review. We ensure all our employees get paid for the hours they work. If you have specific examples that contradict this, we urge you to email reviews@premiumretail.com so that we can address them.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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