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Premium Retail Services

Part of Acosta Group

Engaged employer

As the saying goes, it ain't what you know but "who you know" - Anonymous employee Premium Retail Services Employee Review

1.0
Oct 11, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Worked on one of the biggest programs in the company for 2 years as an Account Manager-RM. The first year, I was working alone by myself and getting rave reviews for the work I was doing for the client. The client decided to expand the program and needed additional leadership to help expand the brand even further. They approached me with a Manager role which I turned down several times because I had no problem with the role I was doing. After basically being forced into a Manager role, I took on about 9 direct reports. My team ended up always finishing at the top of sales goals over most teams in the program. I was terminated for complimenting an employee photo in a private group chat that didn't even work for Premium. It wasn't vulgar nor against company policy to do, or was it unlawful. Two months later the program crashes and just about everyone loses their job because the client decided to go with another 3PL. When you work hard and the only thank you received is a termination for basically nothing... I can sleep well knowing you lost the client. I have learned a valuable lesson about loyalty and this company has none. I own my mistake but getting hurt in the pocket for millions hopefully they own theirs.

Cons

Too much loyalty to people who don't do any work

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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