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Premium Retail Services

Part of Acosta Group

Engaged employer

Do NOT be decieved by this company (Premium Retail Services) - Anonymous employee Premium Retail Services Employee Review

1.0
Aug 13, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is absolutely NOTHING good about this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Cons

Having had many years working in retail and having worked for honest, ethical and amazing companies, this company is NOT!!!! I was horrified to learn how much Premium Retail Services LIE about everything, or perhaps it was just my immediate supervisor who lied on a constant basis and the worst of it, the lie's were so obvious! What an insult to my character, or any honest persons character, who works hard for a living. This company also pays peanuts - in addition, they do NOT pay mileage and they do NOT pay administration time and the hourly rate is laughable. I am surprised they haven't been sued for not paying their employee's for administration time and all work that needs to be done ahead of time in order to do the job t hey were assigned - not to mention, time and travel spent on the road. Do not expect to be paid for any of that, at any time, Premium has found a way around it so to not pay anyone for administration time, travel time, etc. They will harass you - belittle you - to the point of disbelief. When you call them out on it - they have an excuse such as, I didn't mean it like that. SHOCKING!!!! I have never in my entire life dealt with a company like this and I thank God in all the years I've worked that all other companies were kind and respectful in every single aspect of the word, this company (Premium) should feel ashamed. Taking advantage of other human beings is this company's Moto! How truly sad! My advice to others - do not be deceived by this company!!! So happy I caught on to this company's antic's quickly, they will destroy your understanding of what working for a GOOD company is all about! I am leaving this company as quick as I started.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
3mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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