Creating Real Value with Exceptional People - Product Leadership Role PracticeTek Employee Review

The team is incredibly supportive and smart; I learn something new every day. Great work-life balance; management actually respects your time off. Freedom to innovate, experiment and grow

Change pains: processes change frequently as we scale. Things are not well established yet.

Talented mid-level employees who genuinely care about doing great work. Many colleagues were smart, passionate, and tried to make the best of an impossible structure.

PracticeTek embodies the worst traits of private equity ownership. The company continually hires expensive outside consultants while ignoring the talent already on payroll. Leadership pours money into enterprise-level systems at the behest of meddling board members that make no sense for a portfolio of small SMB products, most of which are twenty years old and patched together. The CEO runs on emotion, in an echo chamber of advisors who reinforce bad decisions, is cutthroat and performative, rewarding slide decks and endless meetings instead of execution or impact. Turnover at critical positions is constant, with each “reset” costing momentum and morale. In the last 2 years alone, there have been 4 CTOs...at a retail healthcare SOFTWARE company. If that doesn't provide a point of concern, what will? The company remains archaically sales-driven, clinging to outdated processes instead of embracing technology or customer-centric thinking. Something as simple as requesting a demo still requires confirming whether you’re already a customer, which perfectly illustrates their resistance to change. Products are outdated and nickel-and-dime customers instead of delivering true innovation. The result is a cycle of busywork, PowerPoint theater, and leadership chasing their own tails while the business erodes beneath them. It also doesn't help that senior leaders of "priority brands" are lavished with Disneyland off-sites, while most employees are trying to keep the lights on.