2w
Hello,
Thank you immensely for taking the time to share your candid feedback with us. We're incredibly sorry to hear that you did not receive the support you deserved as a new team member. While our process to request feedback in your first few weeks of hire is recent, this does not excuse what you've shared, that we failed to connect with you to learn how we could better support you in your new role. I'm so deeply sorry that this was your experience.
Our ongoing goal for our culture and our staff is to create an experience where everyone can thrive at all levels of care. What you've shared here is incredibly helpful, as it includes the exact context I need to directly follow up on your concerns in order to better meet this goal. I've connected with the appropriate teams, and again, sincerely appreciate you sharing these difficult details of your experience.
If you have absolutely any additional insights you'd like to share, please do not hesitate to participate in your exit interview process. This process allows us to connect with you 1:1 if needed to provide you with additional support, even as a former Powerback employee. If you'd like to participate, please keep an eye out for an email sent to your personal email address that was on file during your time at Powerback.
We appreciate you taking the time to share with us what steps we needed to take to better serve you and support you– this feedback is incredibly important to us, and we take it seriously. Thank you again for your review– we sincerely wish you the best of luck in your future endeavors. --Aimee, Marketing Specialist
