Pros
- Good salary
- Good Pension
- Good company days out (two days a year)
- Good product to sell
- Excellent charitable work that the company undertakes and staff can volunteer at a charity a day a year
Cons
- Lack of clear communication and focus within the department, difficult to know what to focus on work wise in a given week. Also relates to getting the monthly bonus as this depends on saying specific things in a call which often change without proper briefings.
- Break, Lunch and toilet breaks are timed and staff are constantly informed to keep them low (no chat at the water cooler)
- Compulsory overtime with time in lieu given instead of time and a half pay.
- Unsociable shift patterns
- Constant pressure to sell, retain and cold call
- Disciplinary for being ill more than 3 times a year
- Excessive layers of management who have tick box exercises for staff feedback and often communicate in a disrespectful manner
