employer cover photo
employer logo
employer logo

Portland General Electric

Engaged employer

Good Company/Difficult Training - Customer Service Representative Portland General Electric Employee Review

3.0
Aug 6, 2024
Recommend
CEO approval
Business outlook

Pros

Fairly extensive training. Good Benefit package. Fairly nice trainers.

Cons

1) They throw a LOT of information at you in three weeks and then you need to rely on co-workers/trainees to help you. 2) The trainers/managers DEFINITELY play favorites. 3) Trainers seem to be under a lot of stress and kind of burned out. 4) In Customer Service, you will be expected to come (called in if not on schedule) during bad weather outages or any other outages and get there on your own no matter the weather or you will get a write-up.

avatar
Portland General Electric Response
1y
Thank you for sharing your experience at Portland General Electric. We appreciate your feedback as it helps us improve our workplace. We're glad to hear that you found value in our training program and benefits package. We understand your concerns about the intensity of the training period and the challenges faced by our trainers. We strive to provide comprehensive training while balancing the business needs. Your suggestion to rotate trainers more frequently is valuable, and we'll consider ways to support our training staff better. Regarding your comments about favoritism and expectations during outages, we take these seriously. PGE is committed to fair treatment of all employees and ensuring their safety. We'll review our policies and practices to address these concerns and improve our approach to staffing during challenging weather conditions. Thank you again for your honest feedback and suggestions for improvement. We would welcome the opportunity to learn more about your concerns and any specific suggestions you might have. Please reach out to our HR department directly at 503-464-7250 if you would like to have a more in-depth conversation. You can also report your observations confidentially online to Ethics Point https://secure.ethicspoint.com/domain/media/en/gui/7710/index.html at any time or by calling their hotline at 866-384-4277. This website and hotline are managed by a third-party vendor. -SM

Explore other reviews about Portland General Electric

5.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build a career. There are strong opportunities for internal movement and development, and leadership genuinely seems to care about employees and the culture. The benefits are excellent, particularly the retirement and 401(k) programs. Like any publicly traded company, there is a focus on performance, accountability, and delivering results, so if you’ve worked in an environment that reports earnings and manages to shareholder expectations, you’ll find the pace and expectations familiar. Overall, a purpose-driven organization with meaningful work and good people.

Cons

- company in transition -communication noise

2
2.0
Apr 24, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits at PGE are wonderful. 401k Match, a healthy amount of PTO, health support, and the pay is top notch.

Cons

There is a toxic culture being spread in Human Resources right now. There is a lack of fairness and trust being displayed by senior leadership. Most don't feel trusted to do their jobs as they constantly feel watched and monitored. There is a view of favoritism happening and it's noticed by many, observing the lack of flexibility around work life balance, hours and child/elder care responsibilities. There are many out on a leave of absence due to these stressors affecting people who were once healthy excited workers. You can see on their faces how people's health is taking a toll. SLT talks about how your mental and physical health is important, but it feels more like a liability. And in the end, there are overall feelings of if you leave, it's totally okay because they'll just replace you with someone they know. And they don't seem to care.

1
See reviews by: Helpful|Rating|Date|All