A sinking ship - Customer Success Team Popmenu Employee Review

2.0
Jan 30, 2024
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO (make sure you actually utilize it!)

Cons

If you want a job that causes you immense anxiety and requires you to work well OVER 40hours a week to feel like you’re ahead... this is the job for you! I am writing this with the full intent that leadership will finally take accountability for their actions. The burnout on the team is absolutely insane. Instead of rehiring when employees leave (or get laid off) management decides to reallocate the work to overloaded employees, with no compensation or additional support/benefits. The company is ran by leaders who do not know how to lead, and quite frankly don’t understand how their product works or how it impacts “mom and pop” restaurants. The only piece holding the company together is the lowest level of employees who CARRY the company (MAJOR shout out to onboarding, support, CMCs, & CSMs - these people are the backbone of the entire company). And of course, all low level employees are extremely underpaid and unrecognized. Life is too short to begin with, and a company like Popmenu will suck the life out of you until you become mentally and physically drained and depleted.

Explore other reviews about Popmenu

5.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The mission is genuinely easy to get behind. Popmenu exists to help restaurants survive and grow, and that makes recruiting feel meaningful, not transactional. The product sells itself once candidates understand it. Leadership is accessible in a way that's rare. Working closely with founders and VPs who are actually in the weeds with you means faster decisions, better context, and work that visibly connects to outcomes. Remote-first and it actually works. You're trusted to operate like an adult. The flexibility is real, not performative. The culture lives up to the values.

Cons

The company is growing fast, and some processes are still being built in real time. If you need everything perfectly documented before you can execute, it'll take some adjustment. If you thrive in build mode, you'll love it.

1
3.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a fun product to sell

Cons

Weird sales strategy and management

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