What happened? - Crew Leader Pollo Tropical Employee Review

1.0
Jul 12, 2018
Recommend
CEO approval
Business outlook

Pros

If you're lucky you'll meet great people. Your own "Pollo Family." They will help you with as much as possible, more than coorporate.

Cons

Good intentions bad way about going through with it. As a Crew Leader what would normally be 40hrs has been up to 70 hours in some cases. Impossible expectations are set. I've seen other managers and employees have little break downs from the stress and rest deprived. A change of Regional Director caused an extreme shortage of Managers. Those of that remain are barely holding on and have to work longer hours. Company demands high quality and their numbers to be perfect but reduce labor and cut back of spending. I've been to seven different stores and it's all the same sad reality. Stores are short staffed, it's a lot of work for very little pay. There is a lot of chaos occurring within. Make this your last resort.

Explore other reviews about Pollo Tropical

5.0
Jan 28, 2026
Recommend
CEO approval
Business outlook

Pros

great place to work. so sad the clifton location closed down

Cons

no cons that i can think of

1.0
Jan 11, 2026
Recommend
CEO approval
Business outlook

Pros

Free Meal Half off meal for family

Cons

Over Worked Under staffed Non English speaking workers Only hires their own kind Inconsistent Rules only apply to some

See reviews by: Helpful|Rating|Date|All