Very disorganized company - Network Support Specialist Point Broadband Employee Review

Point Broadband took over Casair in Stanton, Michigan in 2020. Point Broadband came in full of promises to rejuvenate a company with very low morale, increase wages, and expand internet in the state of Michigan. They did very little to fulfill these "promises". The morale at Point Broadband in Michigan is at an all time low. Every employee that is not in a management role is actively seeking other employment whether they would admit to it or not. The company allows some employees to do little to nothing all day long, while making others do the jobs of 3-4 people. Some employees spend multiple hours in the bathroom or sleeping at their desk and the company says "there is nothing we can do". A somewhat decent work ethic is looked over, while no work ethic seems to be rewarded. Point Broadband micromanages every aspect of the business and will not allow employees to make decisions regarding their own departments. The company will not listen to any solutions to issues and they basically tell employees to deal with the issues or don't work here. The company belittles employees and targets employees who will not blindly follow their backwards way of doing things. The amount of work that Point Broadband asks from employees is extremely disproportionate to the pay you are given here. Some fast food restaurants in surrounding areas are offering higher wages than Point Broadband does. The company stated they were going to reevaluate pay and make it competitive for the position that you hold. It took them just short of a year to give out a very mediocre "merit increase" that did little to nothing to make wages competitive. Point Broadband is more concerned with buying out smaller companies than they are with actually getting their infrastructure and processes figured out. The company refers to everyone as a "family", but I can't imagine a family member treating other family members so horribly. They belittle employees, underpay employees, refuse to listen to their employees, and they micromanage employees until to the point of seeking new employment. Several employees have left recently and I see this trend continuing. When this happens, they also refuse to hire employees to replace ones that have left. This puts even more stress on current employees. I would not recommend Point Broadband to anyone. Keep searching for another job as the stress of working here is not worth it and there are much better opportunities out there.