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      CSM - Customer Success Manager (CSM) Podium Employee Review

      3.0
      Mar 27, 2024
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun company with great coworkers you enjoy working with. Benefits for a single person are good.

      Cons

      Some CS leaders struggle and are widely known for being toxic. Pay is definitely on the lower end and they are strict with raises. They would always say there’s no budget for raises but then you would hear of others in the department getting significant raises.

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      5.0
      Jun 4, 2026
      Sdr manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay, high performing culture and coaching

      Cons

      High pressure, some can’t handle it

      1.0
      Jun 23, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Talented coworkers Strong product-market recognition for local business

      Cons

      Executive leadership lacks accountability High turnover and low morale Culture driven by pressure rather than purpose Poor communication and transparency Employees often feel undervalued and expendable

      2
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