Rewarding role with a fast-paced, mission-driven team - Patient Experience Representative PocketHealth Employee Review

The people here are genuinely great — collaborative, smart, and passionate about what they do. The work itself is meaningful and you'll grow a lot, both professionally and personally. If you're someone who thrives in a fast-paced, scrappy environment, this place will feel like home.

Not a fit for everyone — the pace is relentless and feedback is frequent, so thin skin won't serve you well here. The company also shifted from remote to hybrid, and even that's inconsistent across teams. Add in the uncertainty that comes with a company in growth mode, and you'll need to be comfortable with change.

The culture at PocketHealth is one of the best parts of working here. Everyone is genuinely kind, helpful, and easy to work with, and there’s a strong sense of collaboration across teams. I’ve always felt comfortable asking questions and know I’ll get support, whether it’s from teammates, management, or HR. The flexibility is also a huge plus. The role is fully remote, but there’s still the option to go into the office if you want to. There are little things like occasional office lunches, generous PTO (20 days), and unlimited wellness days that make a big difference in day-to-day work life. Work-life balance is really respected. There’s no pressure to start early or stay late, and while overtime is available, it’s completely optional. There’s also a strong sense of diversity and inclusion. It’s a very diverse team, and it’s encouraging to see so many women in leadership and key roles.

As with many growing companies, teams often juggle multiple priorities, and workloads can feel busy at times. There is also currently no retirement plan offered, which may be a consideration for some.