Dont Work Here - Fitness Manager Playbook Employee Review

1.0
May 6, 2022
Recommend
CEO approval
Business outlook

Pros

Working with people within your program, and getting to help out people, the relationships you make with your clients.

Cons

Where to start... Lulafit and leadership talk a big game when it comes to "family", "work-life balance" "Be comfortable being uncomfortable. Don't be tricked by their marketing on Linkedin and catchphrases. Run for the hills, this is not a family, you are only an adopted stepchild that will be neglected by the family in every way. Let me tell you a story... We were for their premier account in NYC, they laid off our whole team with reckless abandon, no help or empathy, and little to no severance. Now, these things happen but the way they handled it was despicable, at the end of the day business is business, but we were supposed to be a family right? How about work-life balance, because we were understaffed for so long and even requested more staff, being a part of management meant closing some nights at 7 pm, and bring back the next morning at 6:30 am. So imagine the gym closes at 7 cleaning it up getting out at 7:15, commuting home (30mins), settling down to cook dinner at 8 eating then cleaning done at 9, in bed by 9:30 up at 5:30 am to be there to open the gym. Having scheduled changed so many times no consistency, some weeks have a random wedensday and a Saturday off, not even two days in a row. Consistently working over 40 hours and then told well what did you expect when you signed up for this position? IDK maybe not a 50-60 hour work week consistently. Or being the only one there to field and answer question in a 700-member gym..... Begged for help had a meeting with the COO, and CEO, and told "we were heard" only to have them ridicule us all a month later for speaking up, by COO. Ahh i could keep going but then you all would just think I was bitter lol. It's actually been close to a year since our whole team was let go, but I can't stand the leadership on their team posting on LinkedIn lying to both potential clients and employees about their "Lula fam" its more of LulaLie.

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Playbook Response
1y
As our SVP of People, thanks for sharing your views. For those of you who are considering joining us, I don't have history nor knowledge of what this poster shared. If you're considering joining our team or interviewing for a role, I can 100% ensure that this review says is longer the case here. Our Host Team members - those who work in our buildings - work a 40 hour work week and only occassionally have to work more than that when they're running many of our fun events.

Explore other reviews about Playbook

5.0
Oct 28, 2025
Recommend
CEO approval
Business outlook

Pros

I first applied for a role at Playbook last year when it was known as Lulafit but wasn’t selected. A few months later, the team reached back out about a position they felt was a better fit for my skills and they were right. That follow-up alone showed how thoughtful and intentional they are about building their team. The interview process was thorough but very human. Everyone I spoke with was genuinely engaged and clearly aligned with Playbook’s mission. It was refreshing to see how involved the team is in choosing people who truly embody the culture and vision of the company. My advice for anyone applying: once you get to the interview stage, just be yourself. Your authenticity will shine through. Playbook isn’t a typical clock-in, clock-out job. It’s a community of passionate, creative individuals who care deeply about wellbeing and connection. Do your research, trust the process, and if their purpose resonates with you, go for it. It’ll be one of the best career decisions you make!

Cons

I have no cons at the moment. There’s a lot of creativity and collaboration, which is amazing, but it also means you have to be self-motivated and organized to keep up with the pace.

5.0
Aug 25, 2025
Recommend
CEO approval
Business outlook

Pros

Lulafit has been a dream. Truly, working for a thoughtful, considerate, caring, female leader is such a breathe of fresh air. It is understood that we are all experts in our field and are treated as such. It is a dynamic and worthwhile environment to be in. I am excited to see my growth and trajectory!

Cons

It’s a job, there will always be things. But by and large I'm generally very happy with my 3 months with the company.

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