Steer Clear - Customer Success Account Manager PlanSource Employee Review

2.0
May 3, 2025
Recommend
CEO approval
Business outlook

Pros

My team is generally great. Leadership does a great job of making you feel like a number, and as though you are lesser than.

Cons

Disjointed leaders, selective enforcement of job expectations and company policies, no accountability among middle management. Promotions rarely occur, only outside hires. Below market pay, constant flip flopping from middle management on priorities and initiatives. Pressure to not take PTO and when you call out sick your leader will ask of you can still monitor your email.

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PlanSource Response
1y
Thank you for sharing your feedback. I see that you're still with us at PlanSource, and I’d really appreciate the opportunity to connect and hear more about your experience on your team. Your perspective is incredibly valuable to me as a leader. As you know, PlanSource has been undergoing some significant changes in our strategy, focus and leadership. I’m eager to understand how those shifts have impacted you and your team. While I’m proud of the progress we’ve made—such as the 67 promotions in Operations over the past year—I also recognize the critical role that new hires play in shaping our future. The fresh perspectives and diverse experiences they bring are just as vital as the continued growth of our internal team. Both promotions and new hires are essential to building a strong, dynamic organization. I’d love to hear your thoughts on how we’re doing in balancing these efforts and how we can continue to create an environment where everyone feels valued and empowered to grow, including yourself. If you're open to it, I’d love to schedule some time to talk. Your insights can help us continue to evolve PlanSource into the best place to grow a career and make a meaningful impact. Please reach out to me at your earliest convenience. Steve Parkhouse SVP, Customer Success

Explore other reviews about PlanSource

5.0
Jan 21, 2026
Recommend
CEO approval
Business outlook

Pros

Exciting company culture and fast paced. Management wants their employees to succeed and thrive.

Cons

Some leadership changes towards the end of my work there, but it seems like that has been smoothed out.

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PlanSource Response
4mo
Thank you for taking the time to share your experience and for the kind words about our culture and leadership. We’re glad to hear that the fast-paced, environment and the focus on helping employees grow and succeed stood out during your time with us. We’re grateful for the contributions you made during your time with us & wish you continued success in your next chapter. - The PlanSource Team
3.0
Jan 14, 2026
Recommend
CEO approval
Business outlook

Pros

Remote or Hybrid work schedule, if you live outside of the city limits. Unlimited PTO policy, but is PTO ever unlimited.

Cons

There is not much room for advancement, if you’re not connected. Most of middle management and above are not POC. All the strong POC leaders were here today, gone the next day! The staff is overworked and underpaid. Only way to receive a higher salary is to resign and reapply. I survived a few CEOs, and once this last one came in all the tenured staff were being let go. Normal, if a new Executive comes in but there people were 15+ years in. This new PlanSource does not seem as if it cares much for their employees. Most of the workload is being outsourced to India. I’ve seen good, hardworking dedicate people get axed during my time! Not sure they’re invested in retaining good talent! Definitely a swim or sink culture, You will not get much help with learning the Benefits Admin system. It’s sort of a self-guided dive in approach.

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PlanSource Response
4mo
Thank you for sharing your perspective and for the time you spent contributing to PlanSource. We appreciate the candor that comes from firsthand experience and long tenure. As the company continues to evolve, we remain committed to supporting our people and creating an environment where employees can succeed and grow. Your feedback is heard and valued. We wish you continued success and all the best in your next chapter. — The PlanSource Team
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