Just another crooked MSP - Systems Engineer Pit Crew IT Employee Review

To Whom It May Concern, You are correct in that there is alot that can be learned here and we touch so many different technologies, the sky truly is the limit for each individuals growth. In addition to that we do provide some technical training in CBT format and expectations are set with regards to attaining and passing certifications based upon the level of experience the individual has and where the company needs them to be in a given period of time. We also hand select the individuals performing the best and showing us their dedication to the company and will routinely fly/transport them out to offsite training sessions through out the year. Unfortunately this is not a company for someone who prefers to stagnate. We not only encourage growth, we expect it and push our team members to achieve it. This is part of what separates us from other organizations. There are multiple senior level engineers available 24x7x365 to any individual who has questions or concerns with what they may be tasked with or decisions that need to be made in emergent situations. This has been our policy since opening our doors in 2005. As stated previously, we do challenge our staff and expect them to let us know their limits so that we can understand where they are at technically and work towards gaining more experience in those areas. We have recently made changes starting in 2018 to allow for more direct oversight and continued education of the technical staff as we have long recognized this as a way to improve efficiency and service delivery to our clients. There is still a need for each individual to continue their education in their selected career field though. Our supplemental training is no replacement for that. Complaints and such do go directly to the owner and are reviewed very closely. Success stories and praise are also sent there as well. We take both forms of criticism equally as important and even share both the negative and positive feedback with the entire company so we can all learn from it. Feedback is funneled through to the support manager and a direct praise or counseling is facilitated in a one on one manner.