IS Department is dysfunctional and averse to change - Software Developer Pinnacol Employee Review

1.0
Jul 13, 2017
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits, good work/life balance

Cons

The IS Department is very dysfunctional and averse to change. I was actually reprimanded for suggesting that we implement code review. They also lack technical leadership within the management ranks and don't seem to prioritize other tech industry standards such as knowledge redundancy and documentation. Their excuse for this is always "we're not a tech company - we're an insurance company". I did get the impression that other departments were better. The CEO seems to have a good vision but he is reckless with feedback that he requests of the employees. For example, I went to their quarterly new hire employee breakfast and was asked to provide feedback about my experience at Pinnacol so far. I explained some of the issues we were facing on my team and a few days later found myself in trouble with my boss. If he is going to ask for feedback, he should be more careful with how this information is handled so that employees feel comfortable coming forward without fear of retribution.

avatar
Pinnacol Response
8y
It is an exciting time to be in the Pinnacol IT organization. While it’s true we are an insurance company, IT trends show insurance is exactly where you want to be. We are working on world class customer portals, Data Science analytics, Salesforce solutions and core system modernization all with the lens of going digital. And while the technology is fun, the people who work here are our greatest asset. They are the heart behind everything we produce for our internal and external customers. We have great passion for our work as we care about each other and we know it ultimately serves our community. There is a reason why Pinnacol was voted, by its employees, as one of the best places to work in Denver. We are saddened that your experience with Pinnacol did not reflect a positive outcome. Your observations will give us the opportunity to improve current and future employee experiences. We wish you well in your future endeavors.

Explore other reviews about Pinnacol

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is nice

Cons

Recent layoffs has me worried about future

1.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

PERA is a nice benefit

Cons

The company feels like it’s on a significant downward trend. Career advancement opportunities have been laughable for quite some time, as it clearly ends up being a popularity contest. Positions promised end up going to contractors as the company is now solely focused on contractor hires rather than switching FTEs to these positions, so they don’t get posted. HR is completely out of touch and disconnected - our last company meeting and an impromptu forum had the same sentiments as the responses during an emotional shift seems callous and rude. For a company that prides itself on employees first, it seems to not care about its employees. While there are programs to help gain insight into other departments, they end up just wanting to put you on loan to these other departments for assistance, rather than an actual career development plan. This constitutes split time - no pay increase or additional benefits for straddling two different departments. It’s frustrating to feel like you’re giving it your all when it is then disregarded.

4
See reviews by: Helpful|Rating|Date|All