Pros
Pink Callers is a woman founded and run business. Despite being remote, the atmosphere with coworkers is carefully coordinated to be warm and welcoming. Management and HR are very supportive and want each "rockstar" and their clients to do well. If you have administrative experience, your tasks will be relatively easy, but you can be competitive with yourself in the form of weekly and monthly call logs. I find the goals to be motivational. Additionally, Michelle Myers is great. As a new hire, she carved out time to meet with me via Zoom. I know she is very busy, but during our call, she wasn't distracted or rushing. She is sincerely generous with her time and rooting for those working at Pink Callers. Of course this job comes with the pros of any remote work as well. There's no commute. My gas budget managed to get quite a bit smaller, and I get to hug my dog a few extra times during the day.
Cons
I've only noticed two possible cons in my time here. The first is that while Pink Callers is a company with great morale, employees and management, as a CSR you work for your own assigned client. I say possible con because you may or may not fit nor enjoy their company vibes. Pink Callers is supportive through growing pains as long as you're actively trying your best and taking constructive advice from both your client and your TSM. For most people, this won't even be a con. My other possible con is turnover. The turnover rate seems high, but I've not been here long enough to know if that is usual or coincidental. The Pink Caller employees that have been around the longest seem happy with and good at their roles.