The worst move I ever made - Anonymous employee Pickle Employee Review

The team and I are very sad you had a bad experience. We don’t get everything right. Constructive criticism enables us learn and improve so, sincerely, thank you for highlighting how you felt. Let me address your points, so everyone understands what we do and why. Performance assessments are important because client satisfaction is the lifeblood of our business. If, over a sustained period of time, clients do not believe they are receiving good service, we can’t let that Fyxer continue. We take a lot of care, time and money to collect accurate client feedback. As you highlight, we use the Net Promoter Score (NPS) methodology as one component. NPS is used to measure customer satisfaction by many businesses including Amazon, Apple and J P Morgan. You can find a fuller list at the bottom of this post. We complement this metric with calls to customers to hear their feedback. We never assess a Fyxer’s performance solely using the NPS scores they received. Fyxers enjoy three benefits that traditional Executive Assistants rarely receive. The first is the comfort, flexibility and efficiency of working from home. Fyxers can now receive a company laptop. The second is working hours that, through our customer agreements, are limited to 9am to 5.30 p.m., Monday to Friday. Third, Fyxers always work in groups, with colleagues helping and supporting each other. This is why we ask Fyxers to be in the office one day (not two) per week. We’ve created a culture where, after 12 weeks of training, Fyxers receive ongoing support. FYXER is an exciting, rewarding and generally very happy place to work. Glassdoor highlights that eight out of ten Fyxers already recommend working at FYXER to their friends. We hope this will become ten out of ten, over time, as we keep making improvements. During 2017, three Fyxers (out of 20) asked to leave, in an industry with over 19% employee turnover. We feel each loss deeply so we’re continually improving the support we provide. You can read the FYXER blog and testimonials to see how we change Executive Assistants’ lives for the better. Thank you again for sharing your feedback. I’m genuinely sorry you had a bad experience. I hope the above explains how we work, and why. We’re also acting on your feedback to make improvements. For example, Fyxers will now receive extra support during their first few months with us, when the learning curve is steepest. I, and the whole team, wish you every success in the future. http://www.netpromotersystem.com/about/companies-using-nps.aspx https://www.nbrii.com/employee-survey-white-papers/survey-research-yields-data-on-employee-turnover/ http://www.fyxer.co/blog