Pros
-Learning and development support is great, the learning and development manager is a very genuine person who wants everyone to do well and is very approachable and helpful
Cons
It's hard to understand how the place is so awful to work in when the CEO started this company with genuine aspirations to change the recruitment industry. Phoenix's entire selling point as both a prospective agency for clients to work with, and for aspiring recruiters to join, is that they want to focus on the candidate/client experience and not the transaction. That it is consultative. It is so further from the truth it is ridiculous. The entire culture in there is all about making money, which is fair, it's agency recruitment which is sales, but I've witnessed managers making some horrific comments about candidates and clients, and disgusting levels of bullying against staff. So many have left the place in the last year, and some have been let go. Staff are encouraged to border on harrass candidates into jobs and are left to blame when one drops out or doesn't respond when invited for interview. The CEO's are actually very nice people, but I think they are either very blind to what the company has turned into or they don't care. There is still the narrative of the #PhoenixFamily being pushed and it's baffling that it is not being done ironically at all, when it is common knowledge that if a company calls themselves a family you should run for the hills and it is so true here. There is a lot of backstabbing, undermining, bullying, and expectations to work way longer than is legally allowed. They don't track working hours too which is a bit concerning but you're kind of looked down on if you are working your normal 9-5:30. There is no employee handbook provided, no training or info provided on a formal Disciplinary and Grievance procedure, so when you raise a concern it's your problem basically. They constantly change the goal posts with targets and KPI's and if you show any sense that you are struggling or need help you're done for. Yes, successful recruitment does need KPI's and there is a funnel system that is tried and tested and does work - but the level of micromanagement here is ridiculous. You could be sending messages or making calls just for the sake of hitting those targets without focusing on quality candidates. It'll be interesting if their growth plans come to fruition, or what the turnover will be, because at the end of the day they are turning into another CPL or Morgan McKinley - everything they didn't want to be.