Pros
I'm racking my brain trying to think about a single "pro" for working at Phoenix House. The best I can come up with is that the commute wasn't terrible.
Cons
I almost don't know where to start. Probably the worst part of working for PH was their HR department - to call them incompetent would be an understatement. On several occasions, they screwed up my health insurance so badly that I would be at the doctor's office (in the wake of a major injury) only to find out that HR had inadvertently "cancelled" my insurance, leaving me to foot the bill and clean up the mess, which often took weeks. On one occasion, I was left without critical medication on a Friday evening, and had to borrow cash from a co-worker to pay retail for my prescription. On another occasion, when a different co-worker complained that her checks weren't reflecting her accurate salary, HR told her, "you don't have a contract, we can pay you whatever we want." As awful as PH was to its employees, it seemed to be even worse for clients. PH pays lots of lip service to caring for the indigent, but at the end of the day, they give preferential treatment to self-pay clients, who they get in and out of their system as fast as possible in order increase their bottom line. From where I sat, it seemed like clients were seen as nothing but dollar signs. I would never recommend them to a loved one in need of care. Finally, in the entire 2 years of working there, I never saw a single pay increase, not even a cost of living increase which is standard pretty much everywhere.