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      Philadelphia Insurance Companies

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      Philadelphia Insurance Companies reviews

      Best pay for a CSR but mentally draining - Customer Service Representative (CSR) Philadelphia Insurance Companies Employee Review

      2.0
      Jun 25, 2021
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      • Great pay to start then you have the opportunity once every year for a 0-5% raise based on work evaluations. • Provides free classes following the exams for different credentials you get to add to your “qualifications or abilities”. • Let’s you take a lot of different classes or trainings that aren’t technically required which allow you to learn new things just for your own knowledge that also provides opportunity for involvement with the company.

      Cons

      • Beyond mentally draining every single day which truly affects you physically if overlooked (many employees struggles with this there but no one speaks out about it) resulting in high stress daily, anxiety, and even worsened depression. You can’t help but to mentally take your work home with you which causes a blurred or nearly invisible line within the “work/life balance”. • Expectations are truly ridiculous yet going above and beyond doesn’t matter unless it’s how the higher ups & managers would handle each interaction. So essentially it’s like nothing you do is right and there is always something you could have done better or even different. • And due to the first 2 cons stated, it then results in constant fear of your job being on the line because of the unreasonable amount of stress and unrealistic expectations. Being a robot might not even satisfy them. • Opportunity to move up is definitely there and they love hiring from within the company which is a plus, however, due to this position being the lowest on the totem pole it’s not as easy to reach unless you know someone in that role, as they give it to many others above you if you are up against anyone else in a higher position even if on paper you are better. • You get to be involved in all company events they have except this role is singled out on numerous occasions (even though you are the face of the company) making you feel like you can’t truly be involved with the company and their activities. •You’re main purpose and duty is to be ready for incoming calls on the phones so all other things come last. You are basically scheduled to use the bathroom.

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      Philadelphia Insurance Companies Response
      4y
      Thank you for taking the time to share your feedback and suggestions for improvement with us. We acknowledge the unique responsibilities of the role and we greatly value the hard work and dedication of our Customer Service staff. We strive to provide a variety of mental health and wellness resources through our benefits program, including access to our Employee Assistance Program, which allows for unlimited phone assessment and referral for any work-life need. We recognize there is always room for improvement and we will continue to look for ways to expand our mental health and wellness support resources. In addition to sharing this feedback with our Customer Service and HR leadership, we also encourage you to reach out directly to any member of PHLY’s HR Business Partner team or email us at HR@phly.com for further conversation on the concerns you’ve raised.

      Explore other reviews about Philadelphia Insurance Companies

      5.0
      Jun 5, 2026
      Underwriter
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility with a hybrid work schedule. Ability to learn more products, so it can be challenging but fun if you are looking for growth. Metrics and everyone knows what to expect which seems to be industry standard across small business.

      Cons

      None. PTO comparative seems light as you start out.

      3.0
      Feb 9, 2026
      Senior underwriter
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice people, focus on technology, upper management is usually ahead of insurance trends, immediate supervisors were nice and well meaning. Benefits are good, not great. Good amount of PTO.

      Cons

      In small business unit, you have monthly quotas and managers are constantly asking how much you are quoting and if you will reach that number. Various levels of punishment if you don’t hit this number. Quality of work, risk selection, accuracy doesn’t really matter, only how much you quote. There is no positive in hitting this number beyond not being bothered until the next month. If you exceed this number consistently, you’ll just be asked to do more. Company is doing everything in its power to save expenses. The pay rate is well below the market. People consistently leave and make much more money elsewhere. Most lower level jobs are being shipped to an Indian company and even the Indian company is having job functions replaced by AI. This is usually at the expense of quality or what our agents actually want. CEOs preach saving expenses and not replacing people, as they show up to your office after flying in a private jet and a car service. Finally, 90% of the people in the region I worked were related to somebody who either works there, were their friends, or were related to agents we did business with. Some of these people had positions made for them, where they sat there and studied for 6 months, instead of promoting people from within. This will also prevent job mobility.

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