At first it was great - the manager was stupid-store was empty-manager favored the groomer girl - Closing Clerk - Keyholder Petsense Employee Review

1.0
May 6, 2011
Recommend
CEO approval
Business outlook

Pros

I enjoyed being around the pets and helping the animals. It is sad!

Cons

Everything - I loved it at first - then the manager had us doing all the work - including his - never gave us updates or meetings. We repeated what we saw him doing at the front - he never kept the store stocked - I did all the cycle counts and inventory up to date. We did all the cleaning - stock room control-rotating filing-he was partial to the groomer (thought she was cute) she got away with everything and still does. Me and another girl worked around the clock sometimes 12 hour days and he would fudge the system so corporate wouldn't know. I finally called corporate to elaborate on some issues and they threw it back in my face and was confronted by my manager (who the complaint was about) and was dogged and looked down from management and corporate. So there was no open door policy. Corporate will be nice to you to your face and then treat you like a nobody. We opened that store and worked our butts off to be kicked out like an old bag of potato's. I planned on staying there. After I saw what kind of company they were and what type of people they put in management positions - I was over. Why do companies hire the stupid,lazy people for manager positions. It doesn't make sense. I could have made the store awesome but oh well. I hope they fold!

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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