Terrible Place to work - Customer Service Petsense Employee Review

1.0
Apr 7, 2019
Recommend
CEO approval
Business outlook

Pros

The ability to interact with new people and animals.

Cons

Almost everything is bad about this job. Management at my location treats me like I’m their child, she yells at me, talks down to me, and curses at me constantly, she and most of corporate are money hungry jerks who don’t care if you are sick, don’t care if you’re injured, don’t care if you don’t get a lunch. They don’t care about you they care about their money. For example. I have family buisness tomorrow, extremely important family buisness, i was off on the schedule, but my manager texts me and tells me I HAVE to come in just because her stomach is aching. I don’t agree with that not one bit, I’ve been throwing up and extremely lightheaded WHILE AT WORK and she did nothing about it but stay at home and tell me to tough it out. She uses the “I’m the manager” excuse to get away with her cruel and childish behavior. I Have a job interview this week, I’ll never come back to this company or even shop there. Hope you don’t either.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

See reviews by: Helpful|Rating|Date|All