Petsense: Where Passion Comes to Die - Store Manager Petsense Employee Review

Passion comes to die at Petsense. With the rapid expansion, they will push you into accepting more and more roles. They want to get stores open ASAP and will put anyone and everyone into the store manager position. They will not take the time to properly train you. It will be less than 15 hours hands on and then boom. The store is yours. Don't worry, you can call other managers and your market manager if you need help. They'll tell you they'll send someone for a day or two. It never happens. No one knows what's really going on at any given time. Upper management is a joke and seems to assume that everyone functions marvelously under a "set it and forget it" system. Everything changes at the drop of a hat. Nothing is consistent. The store managers do the jobs of five people with the pay of one. Merchandising, social media management, community outreach, groom shop management, store management, all with their own demands and deadlines, some of which conflict. Paperwork out the wazoo, every little thing needs to be documented just right, and a lot of corporate buzzing. When your store is making sales plan, you're the king of the world. When it misses plan, you're 100% at fault and better find a way to fix it. Once you fall out of favor, they will look for anything to terminate you on, which typically ends up being "falsifying corporate documents." That sounds bad, but it covers everything from whether you signed off that you cleaned the bathrooms but didn't do it or signed off on a merchandising circular as having been completed when you genuinely missed a few tags. It's ridiculous.