Get manager experience somewhere else unless you enjoy being treated poorly. - Keyholder Petsense Employee Review

1.0
Jan 8, 2018
Recommend
CEO approval
Business outlook

Pros

First access to marked down products with additional employee discount and goodies sent from vendors. Easy job for associate. I like the feel of small stores with high quality customer service (usually, not always).

Cons

Vendors treat the employees better than the actual company. Upper company managers nit picks and is demeaning to store managers and their staff. They don’t support the store like they are suppose to. Employees keep leaving due to treatment and unrealistic expectations that is impossible if a store has a small staff. Unless you kiss butt, you will be treated poorly. They keep complaining about inventory increases despite all the stores getting $1000 worth of promotional products coming in every month that no one sells and eventually expires losing us money. Upper management also thinks they shouldn’t follow rules they hold their underlings to. It’s like high school with lots of gossiping and backstabbing. The whole company will learn about everything private because no one knows how to keep their mouth shut which makes their open door policy useless because there will be retaliation. Also the amount of hours given are pathetic. Unless you’re a manager, good luck getting even 25 hours a week and that’s being generous. Benefits also suck for full time employees.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

See reviews by: Helpful|Rating|Date|All