Associate/keyholder - Sales Associate/Cashier Petsense Employee Review

2.0
Nov 27, 2016
Recommend
CEO approval
Business outlook

Pros

It's a job and it's not very hard to get hired. As long as your not a minor or have a felony, they will hire you because of a high turnover rate. Just show up for the interview and you got it. Discount I guess? 20% off. And want to be a keyholder for an extra dollar? You got it because they have no standards about that position either.

Cons

Full time is myth and you won't get more than 30 hrs a week because they don't want to pay for benefits. No upward movement and hard workers aren't valued. They don't care as long as you show up. Raises and training are none existent. Got a genuine complaint? Out of luck because they don't care. They really just don't care about anything else besides there money. There are a few decent stores but most are like this. Store management is usually unprofessional towards their employees and customers. I've seen loyal customers be lost due to this behavior. HR is nonexistent and their "open door" policy is worthless. If there is a complaint about store management, it's not taken seriously and the fear of retribution is real because there is a lack of privacy.

Explore other reviews about Petsense

5.0
Feb 23, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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