Good idea let down by culture - Software Engineer PetsApp Employee Review

The culture is toxic and often uncivil, especially at leadership level. Difficult conversations are avoided or mishandled, and feedback is not welcomed unless it's positive. The leadership team consists mostly of the family members, which creates a lack of accountability and makes it very hard to challenge decisions, even when they are clearly detrimental. Poor product execution often leaves customer-facing teams in difficult positions. Frequent bugs and inconsistent reliability erode trust from both users and staff. High turnover of employees speaks volumes. Many leave feeling undervalued or burnt out. Morale is very low, and little is done to address or acknowledge this in any meaningful way.