i would give it 0 stars if i could - Pet Pro PetSuites Employee Review

1.0
Jun 6, 2022
Recommend
CEO approval
Business outlook

Pros

literally just the dogs and cats

Cons

toxic work environment doesn’t even begin to describe this cesspool. to start, the management is abysmal. they don’t help or listen or encourage anyone. forget about getting a raise. understaffed. overbooked constantly. 1 person to 25-35 dogs is ludicrous. due to this, the dogs do not get the care they need or deserve. the managers care way more about the money than the employees’ or dogs’ well-being. it’s also just a very clique-y environment with a lot of gossiping and talking behind backs. the turnover is massive because of all the problems. honestly if not for some of the dogs and the few coworkers i did like, i probably would have left sooner. i once watched them ignore a dog’s health concern for 7 hours after being informed of it by an employee. they told the employee that she was stupid and didn’t know anything about dogs. the dog ended up dying that same night from congestive heart failure. we had notified her of a wheezing coming from the dog hours earlier which is a tell-tale sign of congestive heart failure. she then proceeded to lie to the family and take credit for “helping” the dog. she attempted to blame everyone else besides herself for the dog’s death despite everyone witnessing her buffoonery. she even made the employee cry and didn’t care in the slightest. that was the final straw for a lot of us. most of the shift leads would refuse to do anything besides stand by the pro station and chat while the pros were forced to walk 150+ dogs with only 2-3 people. we would be struggling to keep up, and they would tell us they wouldn’t help us straight to our faces. they act like being a shift lead means you don’t have to do any of the work a pro does because you’re somehow better than them. oh please. i now work at another dog boarding facility where they actually care for the dogs and us. it’s refreshing. if you love dogs and being treated like a human, do not work here. seriously. do not work here.

Explore other reviews about PetSuites

5.0
Mar 15, 2026
Recommend
CEO approval
Business outlook

Pros

Being able to interact with animals of all breeds and make good connections

Cons

Hours depends of the seasons

3.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

One of the biggest advantages of working at PetSuites is the hands-on experience you gain with animals. This position is a great opportunity for anyone interested in pursuing a career in animal care, veterinary medicine, or a related field. You will work alongside coworkers with different goals—some who are gaining experience before entering the veterinary field and others who simply have a passion for working with animals. During your time at PetSuites, you develop valuable knowledge about animal behavior, basic pet care, and the responsibilities involved in caring for dogs and cats. You also gain exposure to topics such as medication routines, recognizing different behaviors, and understanding the needs of different animals. This experience can help build important skills for anyone looking to continue working in the animal care industry.

Cons

One of the biggest challenges I experienced while working at PetSuites was the management. While my experience may have been specific to my location, I found that communication, scheduling, and employee concerns were often handled poorly. Requesting time off or needing schedule adjustments could be very difficult, even when there were valid reasons. As a high school student balancing school, extracurricular activities, family commitments, and work, I often felt that my personal life was not taken into consideration. There were many times when scheduling decisions caused me to miss important events with family and friends because of a lack of flexibility. Another issue I experienced was how employee concerns were addressed. When equipment or workplace issues were brought up, I often felt that my concerns were not properly acknowledged or followed up on. Additionally, when conflicts or problems involving coworkers occurred, I did not always feel that they were taken seriously or handled fairly. I also had concerns regarding leadership structure at my location. Some supervisory positions were filled by individuals with close personal relationships to management, which created a perception of favoritism among employees. This made it difficult for some team members to feel that concerns were being handled equally and objectively. Overall, while the job itself provided valuable experience working with animals, my biggest concerns came from the management style and workplace culture at my specific location. Better communication, more consistent scheduling practices, and a stronger focus on addressing employee feedback would greatly improve the experience for future team members.

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