Leadership can't seem to get out of its own way. Both the CEO and COO treat customer relationships as transactional and fail to see that there is no future without real, genuine relationships with clients.
The COO is objectively awful. He is stubborn and unable to acknowledge his and his team's failures throughout the years. When questioned (quite respectfully) about plans for mitigating existing issues in public forums, he would much rather lash out rather than answer questions that he and his team should have plans in place for. He lacks the strategic vision, leadership skills, and the engineering chops necessary for overseeing the development of product roadmaps and improvements. In most high-growth organizations, he would have been let go or encouraged to step down by now.
The product team is okay but struggles to understand that the purpose of a product team is to understand customer needs and prioritize market / customer requirements. Often, they will try to force use cases for WIPs onto clients. Their customer engagement skills could use some brushing up on.
Poor 401k match. Up to $3,000 per year and you must be employed at Persado on the last day of the calendar year in order to receive matched funds.