Pros
Gotten some early awards in the industry and prominence at tradeshows and online. When product works as advertised, it solves a challenge for some customers. Boyband-like techie following.
Cons
Management is inexperienced and it shows. They do not understand the actual market that sales teams have to execute within. A considerable % of the sales team does not meet or exceed quotas - not their fault as they are talented. Sales team turnover is approaching 100% for first two years. Recent layoffs cut staffing to the bone while the external message seems to tell a different story - customers and partners see through the spin. Technology and product management have an arrogance problem - see issues as a sales problem vs. any bug issues, or general market perceptions. If you aren't in product dev, or at hq you are a nobody. Be more inclusive of the teams where the product actually interfaces with customers.