Great place to work - Service Administrator PerfectServe Employee Review

4.0
Jan 16, 2016
Recommend
CEO approval
Business outlook

Pros

The company is working very hard to make perfectserve exactly what the employees want it to be. For example there are weekly surveys that we do that ask how happy we are and what they can change to make us happier. I have worked for several companies in my lifetime and this is by far the best one I've worked for.

Cons

The main down side is the queue hours change just about every two months, so you may expect to work until midnight and then a few months later find that the hours change and the queue is only open until 6 pm and then a few more months later is changes again. However, they are still very good at scheduling you around your hours despite the change in queue hours.

Explore other reviews about PerfectServe

5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Strong team relationships and approachability Meaningful healthcare impact Remote based Opportunities for cross-functional collaboration Skill building beyond the strict job description Company growth with a values driven culture Flexibility

Cons

Career clarity - fewer defined promotion paths that depend heavily on timing. Strong team culture with growth opportunities, but unclear promotions Compensation is fairly market-aligned, not premium. Potential for being underpaid for scope

avatar
PerfectServe Response
6d
Thanks so much for taking time to leave a review! The team that implements our practice customers does INCREDIBLE work, and people like you are a reason why. We'll take your suggestions under advisement as we think of ways to keep this team happy and engaged.
5.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

PerfectServe has a positive team culture. The people here make a real difference in the day-to-day experience. The fully remote setup with flexible scheduling shows that leadership trusts employees to manage their time and deliver results. One of the standout perks is the access to Senior Leadership. It's rare to feel like your voice can actually reach the top... and here it does.

Cons

The one trade-off of remote work is limited face-to-face connection with your team. It's not a dealbreaker because flexibility is worth it, but more opportunities for in-person collaboration (team offsites, occasional meetups) would go a long way in strengthening those relationships.

avatar
PerfectServe Response
1mo
Thank you so much for this review! Our marketing team is a tight-knit group, so you definitely know what good team culture looks like. And duly noted about the opportunities for in-person collaboration—it can be tough in a remote world but we're always looking for ways to make stuff like that happen.
See reviews by: Helpful|Rating|Date|All