It was fine - Support Center Specialist PerfectServe Employee Review

2.0
Jul 8, 2024
Recommend
CEO approval
Business outlook

Pros

Pays well enough, but isn’t worth it.

Cons

Typical call center job, but with the added fun of management cliques.

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PerfectServe Response
1y
Thanks for taking the time to share your feedback and for the time you spent with us at PerfectServe. As you know, our support center plays a crucial role in our operations by providing 24/7 assistance to ensure our customers always have the help they need. That's important for any industry, but when you're talking about healthcare, it's a very big deal. Because it's such an important asset, we spend a lot of time selecting and training the people who are charged with overseeing the support center's day-to-day activities. It's not a small job, and we're proud of the capable team we've assembled. We also understand how important a positive work culture is, and that's a primary reason why Collaboration and Inclusion have been built into our core values. PerfectServe has thrived for over 25 years due to the dedication of good people who do great work and treat their colleagues with respect. Reinforcing that positive culture will always be at the top of our priority list. We recognize that this kind of role may not be the perfect fit for everyone, but we deeply appreciate the immeasurable value our support specialists bring to the company. We couldn't do what we do without them. Thanks again, and best of luck in your future endeavors.

Explore other reviews about PerfectServe

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Cons

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

they provide training for the role

Cons

the pay is low for the role

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