Text Agent - Text Agent PerfectServe Employee Review

1.0
Jan 27, 2021
Recommend
CEO approval
Business outlook

Pros

Plenty of work available until outsourced.

Cons

Usually not enough staff to handle calls in timely manner.

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PerfectServe Response
5y
Thank you for sharing, yes in our new structure we have our customer support specialist aligned to provide software and platform support versus handling Text and Support. If you are interested in rejoining the team we are always happy to have professionals with platform knowledge!

Explore other reviews about PerfectServe

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Cons

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

they provide training for the role

Cons

the pay is low for the role

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