Great product, executive disaster. - Anonymous employee PerfectServe Employee Review

1.0
Aug 26, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Above-average pay for the area, many positions allow you to work from home when you need to.

Cons

This company is an absolute managerial disaster. A majority of the members of upper management and the Executive Team have either been promoted without the necessary skills to actually manage people and projects, or have been misled about their roles and authority when they've been brought in from other companies. The general consensus among good, solid employees who leave (15 or more in the last month) is that they've never had their expertise stripped so quickly by such a poisonous culture.

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PerfectServe Response
8y
When employees are asked, "What do you love most about working at PerfectServe?" More often than not, the answer is the culture and the people. Employee referrals is our #1 resource for filling roles at PerfectServe, which speaks to the happiness level of our employees. The perception that "15 or more" people have left in the last month is inaccurate. Please keep in mind that employees leave an organization for a variety of reasons, voluntarily or involuntarily. It is unfortunate that you have left with a different outlook than most. We wish you the best in your future endeavors.

Explore other reviews about PerfectServe

5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Strong team relationships and approachability Meaningful healthcare impact Remote based Opportunities for cross-functional collaboration Skill building beyond the strict job description Company growth with a values driven culture Flexibility

Cons

Career clarity - fewer defined promotion paths that depend heavily on timing. Strong team culture with growth opportunities, but unclear promotions Compensation is fairly market-aligned, not premium. Potential for being underpaid for scope

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PerfectServe Response
6d
Thanks so much for taking time to leave a review! The team that implements our practice customers does INCREDIBLE work, and people like you are a reason why. We'll take your suggestions under advisement as we think of ways to keep this team happy and engaged.
5.0
Apr 15, 2026
Recommend
CEO approval
Business outlook

Pros

PerfectServe has a positive team culture. The people here make a real difference in the day-to-day experience. The fully remote setup with flexible scheduling shows that leadership trusts employees to manage their time and deliver results. One of the standout perks is the access to Senior Leadership. It's rare to feel like your voice can actually reach the top... and here it does.

Cons

The one trade-off of remote work is limited face-to-face connection with your team. It's not a dealbreaker because flexibility is worth it, but more opportunities for in-person collaboration (team offsites, occasional meetups) would go a long way in strengthening those relationships.

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PerfectServe Response
1mo
Thank you so much for this review! Our marketing team is a tight-knit group, so you definitely know what good team culture looks like. And duly noted about the opportunities for in-person collaboration—it can be tough in a remote world but we're always looking for ways to make stuff like that happen.
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