Corporate makes it too difficult - Customer Service Advisor Pep Boys Employee Review

2.0
Apr 13, 2019
Recommend
CEO approval
Business outlook

Pros

My coworkers Chance to learn more about autos Discount on repairs Service management was great

Cons

Takes forever to get a raise and if one store in the district drops the ball, everyone's reviews are on hold Constantly understaffed Some mechanics can be Divas Ridiculous amount of management turnover, three managers and assistants in less than one year. Insurance is only through Alabama and doesn't cover much Raises are only given once a year, en masse, if at all, so good employees are not compensated appropriately. All managers in the district have to turn in their reviews before your review gets looked at, so if one drops the ball all the stores have to wait.

Explore other reviews about Pep Boys

5.0
Feb 6, 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

3.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Not very many pros to this job, maybe a good starting point for a future career

Cons

You do not have the tools to work on modern vehicles

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