Not great - Customer Service Advisor Pep Boys Employee Review

1.0
Jan 26, 2019
Recommend
CEO approval
Business outlook

Pros

Little knowledge into the industry.

Cons

Company only cares about company not employees. Hoursbyou work are ridiculous for the amount of pay you get, pay is horrible the commission is a joke. Before the buyout it was a good company and now is restructured multiple times a year in management through all the areas. The prices you have to sell to customers is outrageous compared to som competitors. Is cheaper than dealer however but not by much.

Explore other reviews about Pep Boys

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

The 401k is great! And the manager at my store is pretty awesome too.

Cons

Open every holiday other than Christmas Day and thanksgiving day. Pepboys does not close for anything. They want everyone to work in 100+ degree weather with no A/C in shop and when the roads are unsafe to drive in winter. Company does not care about it’s employees

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