Service Advisor Review - Anonymous employee Pep Boys Employee Review

3.0
Jun 10, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You constantly get to meet new people and network with customers. Management staff is alright and they seem to hire decent employees.

Cons

The pay. Horrible. $11/h plus very very small commissions. If you're an honest person you won't make much working as a Service Advisor. Large amount of customers come in wanting the absolute cheapest oil change/service possible and will still treat you like crap after you have bent over backwards for them and gave them the 10% off discount that they so often demand.

Explore other reviews about Pep Boys

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

The 401k is great! And the manager at my store is pretty awesome too.

Cons

Open every holiday other than Christmas Day and thanksgiving day. Pepboys does not close for anything. They want everyone to work in 100+ degree weather with no A/C in shop and when the roads are unsafe to drive in winter. Company does not care about it’s employees

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