Flexible and engaged SaaS company. Lots of staff cuts. - Customer Support Penny AI Employee Review

5.0
Jan 23, 2024
Recommend
CEO approval
Business outlook

Pros

Very exciting work, changing all the time, awarded a lot of autonomy to do your best work

Cons

falls victim to the same boom and bust that seems to come along with SaaS startups, etc., all the culture and goodwill built up suffers when the bottom line comes to call.

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2.0
May 3, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Inspiring sales pitch. Impressive commitment to DIBs on marketing landing page. Incredible team of employees. Beautiful headquarters.

Cons

Complete lack of strategy. Lack of senior leadership alignment. Superficial, unsustainable benefits. Mismanaged budgets. Embarrassing approach to multiple rounds of layoffs. Completely disappointing.

2
3.0
Apr 6, 2026
Recommend
CEO approval
Business outlook

Pros

- Good people - You get given good and big projects often, so you learn a ton

Cons

- Bad direction - Not user centered - Will keep you in a niche

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