Don't do it. - Customer Service Representative (CSR) Penn Foster Group Employee Review

1.0
Feb 4, 2022
Recommend
CEO approval
Business outlook

Pros

None at all. It's horrible

Cons

Everything the minute you walk in the door.

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Penn Foster Group Response
4y
Thank you for taking the time to express your feelings. We are very sorry to hear this is your experience. We care about each employee and invite you to reach out to Human Resources to share your concerns. We are listening and we appreciate you.

Explore other reviews about Penn Foster Group

5.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

Great leadership, smart and ambitious team members.

Cons

Work load can be a lot if you're a part of the smaller teams

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Penn Foster Group Response
8mo
Thank you for your feedback and for recognizing our leadership and talented team members! We are continually evaluating workload distribution to ensure employees feel supported and set up for success. We appreciate you sharing your perspective as we work to maintain a balanced and collaborative work environment for all.
1.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

Free tuition, flexible and work from home

Cons

Incredibly toxic environment, executive team, senior leadership and HR all worked together at previous company and gang-up on on employees that don’t fit their clique - also creating roles for their friends, unfair hiring and promotional opportunity practices, incredible amount of turn-over/terminations leaving employees shocked and in constant fear of losing their job and afraid to speak up of any questions or concerns.

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