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      Customer Service Representative - Anonymous employee Penguin Random House Employee Review

      4.0
      Sep 21, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Incredibly abundant vacation and personal time off free books amazing health benefits company 401k matching

      Cons

      management can be a pain point system used for calling off-you can get a point just for taking off a day in an "off" week

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      5.0
      May 20, 2026
      Audiobook narrator/producer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great writing, Top tier production

      Cons

      The male director never asked me once how I was doing or offer any advice to calm my nerves (on my first production ever with them) which lead to a burdensome recording process.

      2.0
      Jun 8, 2026
      Financial analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice office to work from

      Cons

      No clear steps for advancement

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