Shiny exterior hiding a toxic company structure - Anonymous employee Pendo Employee Review

Thank you for taking time to share these thoughts. And, I regret that you had a negative experience working at Pendo. I really hope you have found a new role that suits you. I did want to address a few of your comments. Startups, almost by nature, feel chaotic at times. We are a young company, creating a new market, and we are also responding to a lot happening in the world around us. While we have a pretty regimented planning cadence (every annual and quarter), there are certain changes in our business and in our market that require us to respond. Anyone who works at Pendo should be prepared to be nimble. You mentioned our core values, and I believe that a couple of our stated values relate to that necessary flexibility for our stage of company—bias to act and freedom and responsibility. We need employees at Pendo to take ownership over problems or challenges they see in the business and to help us find solutions. I believe these (and all of our values, frankly) are very actionable. And if I ever question that, I read through the Slack channel where employees give each other “panks” and recognize each other for specific ways they are living out our values. That said, we have always had a company practice to revisit our values on an annual basis to ensure we are continuing to interpret & live them consistently as well as test if they need to shift or change as we grow. As we are about to kick off that process together, we will definitely take the feedback in your post into our discussions. Regarding salary transparency, you are correct that we do not share employee salaries openly. We view an individual’s salary as their personal and confidential information. In October, we completed a compensation benchmarking exercise to ensure fairness and market competitiveness across the company. This resulted in a number of changes, but we know that it wasn’t perfect (it was our first time). We recently hired Pendo’s first-ever Chief People Officer and are excited to partner with her and her team to assess & define Pendo’s go forward compensation & career development practices. Lastly, I want to reiterate that I have an open-door policy. I want employees to come to talk to me if they experience any behavior at Pendo that they feel contradicts our values. I reiterate this in every new hire orientation and frequently during our biweekly town hall meetings. The leadership team can only address these issues if they are proactively shared. Again, thank you for sharing this feedback.