Looks polished from the outside - Customer Service Peach Employee Review

3.0
May 6, 2018
Recommend
CEO approval
Business outlook

Pros

Most of the people here are great. Lunch perks daily. A very flexible vacation policy. Cool office. Peach Madness. Cool product.

Cons

Extremely Unstable. No one knows what’s going on day by day. You never know if today is your last day. Extremely high turnover. The talented people are leaving because there’s no stability. Mass layoffs at random. I heard recently one of the remote sales reps was randomly laid off after being top in sales for the month. Processes and strategies change everyday sometimes in the same day. Very cliche startup culture. Very unprofessional from the top to bottom. The really really good managers & directors were all laid off at once and they were replaced with very mediocre ones. Big aspirations with no direction.

Explore other reviews about Peach

5.0
Sep 9, 2024
Recommend
CEO approval
Business outlook

Pros

The organization offers a supportive work schedule and encourages employees to utilize the unlimited PTO policy, promoting work-life balance. Additionally, the company provides complimentary lunches and offers numerous opportunities for professional development and career growth.

Cons

The work environment can be high-pressure at times, with expectations that may shift rapidly or unexpectedly. Additionally, the office is not dog-friendly, which may be a consideration for some employees.

2.0
Mar 2, 2017
Recommend
CEO approval
Business outlook

Pros

Pay is good and organized. They job is really fun! You can always call support and talk to a real person. Most deliveries are very simple. (most of them)

Cons

45 minutes delivery time is unrealistic in some areas. Support team want feedback but doesn't really listen especially when it comes to the Driver App. Black pages for help screens aren't really much help in new areas. I would call them and either my message wouldn't be relayed or they didn't think it was important enough to take into consideration. Until it affected my delivery. I would have open availability everyday, yet I never made it on the schedule ever again, I went from 5 days a week and enjoying Peach, to Zero days for the past 2 months yet still getting auto texts asking me to tell them when I can work. It got weird and impersonal. They don't think there's anything wrong with the app, I was made to feel like it was my fault.

7
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