Avoid the Client Services Department at all Costs - Technology Consultant Paytronix Employee Review

While 4 weeks vacation is good for traditional companies, for a startup like Paytronix, they should match the industry and competitors and offer unlimited vacation. The fact that you need to take a vacation day when you are sick is a very bad policy. Many of my coworkers work through sickness because of this. Be prepared to work at a minimum 50 hours a week after 6 months in, often hitting 60. Be prepared to work one or two weekends a month as well. When bringing this to the attention of our managers, we are told to "deal with it". The working from home policy is inconsistent based on department, direct manager, and seniority. With that out of the way, lets focus on the CS (Client Services) department. The roll is called a Technology Consultant or TC. The industry that we work in is filled with bottom of the barrel people. You will often find yourself explaining to a client how to open an email, drop in an image, explain how to open a different browser etc. Our sales process needs to vet if the companies we want to sign are worth our time. They will often have absolutely no IT team, and we will end up using more resources to support the client than money we collect. We are ALWAYS responsible for anything that goes wrong on an account, even when it is the clients fault. We have absolutely no leverage in telling our clients (or their managers at their respective companies.) that they are at fault for something. We always have to defend our sometimes hard to use software without being able to sympathize with our clients, this hurts our personal relationship with our clients tremendously as they view us to be blind of the shortcomings of our product. Myself and many colleagues in my department feel the same way about career development: Literally give up if your career path does not fit into their predefined roles. They claim flexibility in this when you start/are interviewing but that is a lie. The predefined rolls wouldn't be a big issue if they were at all diverse, but most of the time they are 90% the same job with that remaining 10% differing. I know this is why many of my friends left, and why many of us are now considering to leave. We are expected to give the same level of service to big and small clients alike, something that is not aligned throughout the company nor is it sustainable or scalable. This leads to tremendous frustration and lack of guidance for time management. Things they don't tell you about: On call - For one week (on a rotating schedule in a ~32 person department) you have to carry a phone with you and be prepared to answer a call from our clients from 8pm to 7am M-F and 24 hours a day on the weekend. They give you one vacation day in return, which you could argue is fair. They just tell you nothing about this during the interviewing process. Migrations - Luck of the draw here - Often many TCs have to stay up all night to receive a migration file from a previous provider to launch a new client. You are in no way compensated for these overnight or weekend extra hours, and are often expected to work normally the next day. We are not respected by the other departments. We are expected to QA features, launch new products, and train ourselves for new products. It took the department one year to learn how to properly deploy our survey feature because no one in our product or engineering team provided us with the proper training. All in all, I feel like we are in a glorified call center.