From the day we started working, the quality of the professional support was dependent on the willingness to help (and learn) of the Knowledge Experts who were randomly assigned to our questions each time: Some of the Knowledge Experts were amazing, and some of them (mostly from foreign countries) were disasters.
Eventually most of us ended up fired less than a year after we were recruited due to "Business decision".
I believe our short time there was a perfect example of the process that Payoneer went through, in which the customers became less and less important, since the company became public and the only thing that mattered was to demonstrate impressive growth charts to the shareholders.